Testimonials of Gateway Toyota

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Dear Ms. Eacott,
Thank you again for “fixing” the recycled winter tire issue so quickly and competently, accepting responsibility for the error.

I really appreciated the way you took control of the situation and resolved it, looking out for our needs.
We purchased both our cars at gateway and they continue to serve us reliably.
 
You provided great customer service.
 
Respectfully,
 
Julian Mayne

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From: Imam

Sent: Tuesday, May 01, 2012 9:36 AM

To: Neal Gratton

Subject: Shoppers feedback- Good quality customer service

Hi Neil

Its give me immense pleasure to write you this e-mail. I am a Toyota Customer since 2008 driving Toyota Yaris and Toyota Corolla. Last week I decided to buy a Pre-owned car and my first preference was Toyota Corolla, if I could get a good deal for a nice pre-owned car.

I walked in to your pre-owned show room (at Gateway Boulevard, Edmonton)  to see various car available there,  your Product Adviser and Sales Person by the name of Keala Hanna helped me in finding a good pre-owned car. I was double minded before meeting with Keala whether I should buy pre-owned Toyota or go for any other brand, but the good quality customer service, product knowledge convinced me that the car she is showing me really worth buying and because of her good advice and confidence in dealing with the Customer I finally bought Toyota Corolla CE 2009 with low mileage on it at a very good price and now I am happy while driving this car. I am committed to pass on this experience to all my friends and community members to let them know about the excellent services provided by the Toyota all over the Canada.

Once again I am thankful to Keala Hanna for her enthusiasm and personal interest in making the sale deeds successful, built the confidence in the customers so that they drive home good cars with peace of mind.

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From: Terri-Lynn
Sent: Wednesday, January 04, 2012 11:30 AM
To: Neal Gratton
Subject: Subject: Mr. Doug Flanders

Attention: Mr. Neal Gratton,

I have been a customer at Gateway Toyota since 2000 when I purchased a 4 Runner and returned again in February 2011 to purchase another 4 Runner.

I was in to see Mr. Doug Flanders of your detailing department yesterday to have a few scratches removed from my vehicle. Mr. Flanders went above and beyond what was required of him and it was a pleasure to deal with him. It is so nice to deal with such helpful people who are still willing to offer such great customer service.

This just reaffirms why I am always willing to recommend Gateway to friends and family.


Best regards,

Terri-Lynn Cooper

From: Randy Yeo
Sent: Tuesday, December 20, 2011 8:53 AM
To: Neal Gratton
Subject: Service Recognition

I would like to commend Gateway Toyota and especially Doris Eacott and Doug Dickson for their outstanding service.

I recently had my 2011 Toyota Highlander in for an aggravating noise in the headliner that could not be located or repaired from a previous visit. I was directed by Doris to have Doug take the vehicle for a test drive to try and solve the problem. In the end, I left the vehicle at the dealership and they removed the headliner in order to try and find the noise. Due to the length of this extensive job I was also given a rental car for the inconvenience of having the vehicle stay overnight.

Doug's persistence has solved the problem where I felt some dealerships would have not gone to that depth to correct it. Both Doris and Doug kept me well informed through the entire repair.

Please pass my appreciation on to Doug Dickson and Doris Eacott for their customer service ethic and their professionalism that most people do not experience today.


Sincerely

Randy Yeo

From: Marc Gauthier
Sent: Thursday, September 22, 2011 11:11 AM
To: Rob Wood
Subject: Second Delivery Event

To Gateway Toyota:

I attended the second delivery event last night. I was impressed by the event iteself and the introduction to some of the people at Gateway I will be dealing with in the future. (not many dealerships do this as you know.)
Rick (service tech.) demonstrated his knowledge of the Corolla very well and no question went unanswered.
I owned a 1988 Toyota extended cab 1 ton truck and was never disappointed with it.
For the most part Toyota's reputation is a good one.
The reason I purchased a Corolla is the reputation of going for a lot of miles with very little going wrong with it. (durable) I hope this one does the same.
I have worked on a few types in the past and was impressed by the quality of manufacturing that goes into the product.
I used to be an auto mechanic (licensed) and worked at Southgate VW and a Renault dealership among other places and I must say from past experience that Toyota is a much better product than most others out there.
I also know other Toyota owners that have their cars serviced by Gateway and they highly recommend your service dept.

Regards

Marc Gauthier

From: Erwin Sumcad
Sent: Wednesday, December 08, 2010 10:55 AM
To: Andrew Holden
Subject: Satellite radio and survey

Hey Andrew, how's it going? Hope you're doing well and selling them cars!!

First of all, I just want to say how grateful I am for the positive overall experience that you have given me and Rosaly. I am very pleased to have met and dealt with you - the vehicle you were able to find for us is beautiful and is exactly what we were looking for! You made our experience enjoyable, easy, and most importantly, memorable. The "salesguy" has the job of making a great first impression not only for himself, but for the company he works for, and please know that you definitely made yourself and Gateway Toyota stand out on top of the other dealers and salesguys that I dealt with.

Secondly , our satellite radio seems to have kicked out. If it is still possible and just thought I'd humbly ask, would you be able to re-activate it for us? Again, just asking.

Thanks again Andrew for everything you've done for me and Rosaly! I have nothing but good things to say. I'm already making plans for our road-trip down to Edmonton to get our Rav 4 serviced for the first time - probably in March or April. I want Gateway Toyota to be "the first" to service our new Rav - HAHA!! :)

Sincerely yours,

Erwin

From: Brad Gerrand
Sent: Saturday, September 04, 2010 1:37 PM
To: Neal Gratton
Subject: Excellent reference for Troy Baker
Importance: High

Greetings

This is to give an Excellent reference for Troy Baker … although I probably bought the lowest priced car on your lot, I received superb service as if it were the most expensive car on your lot … and his followup was as well courteous and thorough … you are fortunate to have such a personable member of youjr team … WELL DONE!! … I am a very satisfied customer … brad gerrand … 1998 Taurus …

From: Gallant, Michael
Sent: Tuesday, August 10, 2010 8:53 AM
To: Neal Gratton
Subject: RE: Please Advise re. my truck purchase

Good morning Neal,

I was down to Edmonton yesterday evening to pick up my Tundra, and I must say I was more than impressed with the work that your guys did. The truck looked amazing, and exceeded my expectations. The body line on the tailgate was much, much better, the roof drip molding looked great, windshield was new, sonar functioned properly, and the paint was brilliant. I appreciate that they even dressed the tires and wheel wells. Doug Dickson left me a voicemail explaining that he addressed my concern regarding the rattling catalytic converter as well as the leaking exhaust flange. When I started the engine, no rattle and no hissing sound. You went above and beyond my expectations and for this I thank you. Now that you have done this for me, I better realize that Troy's actions are not representative of your business as a whole, and it appears as though this was an isolated case between Troy and myself based on Troy's actions. I will continue to bring my business to Gateway due to the fact the you stood up to this issue and placed me, as the customer, first. Once again, thank you.

Regards,

Mike Gallant

From: DEEPAK DAVE
Sent: Wednesday, October 28, 2009 8:51 AM
To: Rob Wood
Subject: Commendation
Message for Rob Wood

Hi Rob,

I am a customer at Gateway Toyota and would like to commend a couple of your staff for their outstanding service and approach to customers:

1) Josh - Josh is in the Service Department and on the two occassions that I brought my Corolla in, Josh dealt with me with respect, and extremely politely. He has an excellent approach, is very knowledgeable and definitely adds value to your garage and the service team. I have not come across another mechanic who is so polite and customer focused. So well done for securing him to work for your team.

2) Ashley Pratt - I bought my first car due to Ashley's frank approach to dealing with customers. I am likely to buy my second car from her due to the same reasons. She is also excellent in how she deals with customers.

Please pass these on to the relevant managers and I appreciate your help with that,

Best Wishes

Deepak Dave

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Gateway Toyota Testimonials