2020 103A Street SW Edmonton, AB T6W 2P6

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The Toyota Fun-Vii is unveiled to the public.

On February 15-24 at the Metro Toronto Convention Centre the Toyota Fun-Vii concept vehicle will debut in Canada for the first time at the Canadian International Auto Show. The Toyota Fun-Vii ( Vehicle, Interactive, Internet) has been designed for the tech savvy generation. A concept vehicle designed for a time when technology and vehicles will come together seamlessly. Read More

Buying a vehicle is a stressful and sometimes overwhelming process.

October 24, 2012 Good Morning Wayne, I just thought I’d touch base, and tell you that so far. we absolutely are CRAZY for our new van!!  It’s a great vehicle.  Your service was fantastic, and Carlos was a pleasure to deal with. I was in touch with 4 different Toyota dealerships in the city, over email, since Saturday.  Your dealership, well Carlos in particular, was the only one who got back to me in a timely fashion with all the information I was seeking.  Carlos was even connecting with me from home, before his shift even started on Monday! Read More

Drive home good cars with peace of mind.

From: Imam Sent: Tuesday, May 01, 2012 9:36 AM To: Neal Gratton Subject: SHOPPERS FEED BACK- GOOD QUALITY CUSTOMER SERVICE Hi Neal Its give me immense pleasure to write you this e-mail. I am a Toyota Customer since 2008 driving Toyota Yaris and Toyota Corolla. Last week I decided to buy a Pre-owned car and my first preference was Toyota Corolla, if I could get a good deal for a nice pre-owned car. Read More

The biggest deciding factor for me was . . .

From: Michelle Dendwick-Spak Sent: Wednesday, January 19, 2012 3:17 PM To: Neal Gratton Subject: Our New Sienna Dear Sir/Madam, My husband and I purchased a beautiful new 2012 Sienna in November. We were replacing our 2004 Sienna. We also own a 2004 Corolla. I wanted to let you know that it is the people in your wonderful service department who are most responsible for our new Toyota purchase. When we were ready to replace our Sienna, we also looked at Odysseys. We test drove one and quite liked it. Of course, once we drove one of the new Siennas we loved it as well. We could have gone either way. Read More

Balloons, a Red Bow and One Surprised Wife.

From: Brandon Scott Sent: Wednesday, January 23, 2012 9:15 AM To: Neal Gratton Subject: Job Well Done Good Morning Neal, I am emailing you to recognize the outstanding efforts by your Gateway Toyota staff. We purchased a Tundra from Andrew Holden last year and were very satisfied with the experience. Thus when the need for another Toyota vehicle arose the choice was clear; although the circumstances were a little different this time because I wanted to surprise my wife with a 4Runner for Christmas. Read More

-40 C is the best way to expose weaknesses…

From: Marv Hasenbein Sent: Wednesday, January 20, 2012 11:52 AM To: Neal Gratton Subject: My Recent Purchase Mr. Gratton, I just wanted to take this opportunity to thank you and your team for your prompt and effective service. As we all know, -40 C is the best way to expose weaknesses in a vehicle starting system. When it happened the day after I picked up my new truck from your used vehicle showroom, you can imagine my anger and dismay. Read More

Service Recognition

From: Randy Yeo Sent: Tuesday, December 20, 2011 8:53 AM To: Neal Gratton Subject: Service Recognition I would like to commend Gateway Toyota and especially Doris Eacott and Doug Dickson for their outstanding service. I recently had my 2011 Toyota Highlander in for an aggravating noise in the headliner that could not be located or repaired from a previous visit. I was directed by Doris to have Doug take the vehicle for a test drive to try and solve the problem. In the end, I left the vehicle at the dealership and they removed the headliner in order to try and find the noise. Due to the length of this extensive job I was also given a rental car for the inconvenience of having the vehicle stay overnight. Read More

“Toyota is a much better product than most others out there.”

From:Marc Gauthier Sent: Thursday, September 22, 2011 11:11 AM To:Rob Wood Subject: Second Delivery Event To Gateway Toyota: I attended the second delivery event last night. I was impressed by the event iteself and the introduction to some of the people at Gateway I will be dealing with in the future. (not many dealerships do this as you know.) Rick (service tech.) demonstrated his knowledge of the Corolla very well and no question went unanswered. Read More

I want Gateway Toyota to be “the first” to service our new RAV

From: Erwin Sumcad Sent: Wednesday, December 08, 2010 10:55 AM To: Andrew Holden Subject: Satellite radio and survey Hey Andrew, how’s it going? Hope you’re doing well and selling them cars!! First of all, I just want to say how grateful I am for the positive overall experience that you have given me and Rosaly. I am very pleased to have met and dealt with you – the vehicle you were able to find for us is beautiful and is exactly what we were looking for! You made our experience enjoyable, easy, and most importantly, memorable. Read More

Mike will always bring his business to Gateway :)

From: Gallant, Michael Sent: Tuesday, August 10, 2010 8:53 AM To: Neal Gratton Subject: RE: Please Advise re. my truck purchase Good morning Neal, I was down to Edmonton yesterday evening to pick up my Tundra, and I must say I was more than impressed with the work that your guys did. The truck looked amazing, and exceeded my expectations. The body line on the tailgate was much, much better, the roof drip molding looked great, windshield was new, sonar functioned properly, and the paint was brilliant. I appreciate that they even dressed the tires and wheel wells. Doug Dickson left me a voicemail explaining that he addressed my concern regarding the rattling catalytic converter as well as the leaking exhaust flange. Read More

I have not come across another mechanic who is so polite and customer focused.

From: DEEPAK DAVE Sent: Wednesday, October 28, 2009 8:51 AM To: Rob Wood Subject: Commendation Message for Rob Wood Hi Rob, I am a customer at Gateway Toyota and would like to commend a couple of your staff for their outstanding service and approach to customers: 1) Josh – Josh is in the Service Department and on the two occassions that I brought my Corolla in, Josh dealt with me with respect, and extremely politely. He has an excellent approach, is very knowledgeable and definitely adds value to your garage and the service team. I have not come across another mechanic who is so polite and customer focused. So well done for securing him to work for your team. Read More

Help for a “non-mechanical mind and ‘little shoulders’.”

From: Ms. Olivia Martins Sent: January 14, 2009 To: Mr. Doug Dickson Service Foreman Gateway Toyota Dear Mr. Dickson: Thank you for going the extra mile on my behalf with heat thermostat for my 2007 Corolla CE and most recently in solving frozen gasoline tank latch door (both problems a result of our Canadian drastic cold winters). Your customer Care, expertise, and willingness to take the extra time to ‘rescue and explain’ take a load of my non-mechanical mind and ‘little shoulders’. Read More

“Your dealership went further than expected.”

From: Peter Nagtegaal Sent: February 10, 2008 To: Mr.Dan Moses Used Car Sales Manager Gateway Toyota Dear Mr. Moses, On Saturday, February 8 my husband and I paid for and picked up our “new to us” car. We found your dealership exceptional in it’s service in so many ways that I thought I would write a letter to tell you how pleased we are. Yes, we are very happy with the vehicle we bought, but in all honesty, we could (and have, in the past) bought a vehicle at any dealership or private individual and be pleased with the new car. But, Gateway Toyota has now shown us what true customer service is and in our past experience we have not received this type of service. Read More

Appreciation Of A Wonderful Sales-Person

From: Fr. Vernon Regis Sent: May 9, 2007 To: New Vehicle Sales manager, Subject: Appreciation Of A Wonderful Sales-Person Dear Rob: In GREG GANDOKE, you have a wonderful gem of a sale-person. He is extremely courteous. His attitude is non threatening. His explanations about the intricacies of the vehicle are superb. He has an honest demeanor about him. His whole personality seems to say “Your time is my time”. He does not rush through the time we spent with him. He has a very persuading approach to his salesmanship. Read More

I had the misfortune of having my 2002 Toyota Camry stolen and damaged.

From: Sean Canton Sent: February 19, 2007 10:51 PM To: Neil Gratton Subject: Troy Vinthers Dear Mr. Gratton: Please thank the Gateway Toyota Service Department, and in particular Troy Vinthers for the exceptional customer service he provided. During September 2006, I had the misfortune of having my 2002 Toyota Camry stolen and damaged. After speaking with Troy on the phone, He arranged to have my car towed to Gateway Toyota where further inspection was required to assess damage. Being unfamiliar with the manner in which insurance claims are handled, Troy provided information and put me in touch with a body shop that was able to meet with me and discuss the process. Read More

A refreshing experience

Hi Neal, I purchased a 2010 Hyundai Tucson from Andrew Holden at the end of October and I wanted to write and let you know that we had a great experience dealing with Andrew. We looked for a car for almost a year and dealt with many sales people and most if not all of our experiences were not the best (i.e being mislead about pricing and financing, etc.). Read More

2013 Toyota Prius Review

Advanced Technology is Harnessed in the 2013 Toyota Prius Hybrid technology has developed tremendously in the last decade. Toyota has been a part of this change at every step. Toyota’s pride and joy, the Prius, is leading the pack in hybrid developments. Read More