From: Marv Hasenbein
Sent: Wednesday, January 20, 2012 11:52 AM
To: Neal Gratton
Subject: My Recent Purchase
I just wanted to take this opportunity to thank you and your team for your prompt and effective service.
As we all know, -40 C is the best way to expose weaknesses in a vehicle starting system. When it happened the day after I picked up my new truck from your used vehicle showroom, you can imagine my anger and dismay. I contacted your team, they were immediately helpful and made their best efforts to quickly resolve the problem. Some say that it’s the response to problems and challenges with customers that are best way to truly measure the quality of a business.
Your team has scored an A+ on this challenge and I am very grateful!