October 24, 2012
Good Morning Wayne,
I just thought I’d touch base, and tell you that so far. we absolutely are CRAZY for our new van!! It’s a great vehicle. Your service was fantastic, and Carlos was a pleasure to deal with.
I was in touch with 4 different Toyota dealerships in the city, over email, since Saturday. Your dealership, well Carlos in particular, was the only one who got back to me in a timely fashion with all the information I was seeking. Carlos was even connecting with me from home, before his shift even started on Monday!
I think you are aware, that buying a vehicle is a stressful and sometimes overwhelming process. Shopping around is difficult, but if you know what you want (like we did) it shouldn’t be. I was able to literally ‘shop’ this weekend, while my three kids under the age of three, played in the living room. I was able to negotiate price from my desk over email, during my work day. The process was much less intimidating for myself being a young woman as well, who in my case, doesn’t know a lot about cars. I want you to know this because, I think your dealership is a step above the rest when it came to the internet. I hope you continue to use it as a tool to bring you good business and to provide great service. I plan to recommend my friends to your dealership as a result.
If you have ‘higher-ups’ in your business, please forward this email onto them as well. They should be aware of the great job you and your sales people are doing at Gateway.
Cheers, and have a wonderful day!