From: Randy Yeo
Sent: Tuesday, December 20, 2011 8:53 AM
To: Neal Gratton
Subject: Service Recognition
I would like to commend Gateway Toyota and especially Doris Eacott and Doug Dickson for their outstanding service.
I recently had my 2011 Toyota Highlander in for an aggravating noise in the headliner that could not be located or repaired from a previous visit. I was directed by Doris to have Doug take the vehicle for a test drive to try and solve the problem. In the end, I left the vehicle at the dealership and they removed the headliner in order to try and find the noise. Due to the length of this extensive job I was also given a rental car for the inconvenience of having the vehicle stay overnight.
Doug’s persistence has solved the problem where I felt some dealerships would have not gone to that depth to correct it. Both Doris and Doug kept me well informed through the entire repair.
Please pass my appreciation on to Doug Dickson and Doris Eacott for their customer service ethic and their professionalism that most people do not experience today.