From: Julian Mayne
Sent: Wednesday, June 6, 2012 at 3:06 PM
To: Doris Eacott
Subject: Thank you
Dear Ms. Eacott,
Thank you again for “fixing” the recycled winter tire issue so quickly and competently, accepting responsibility for the error.
I really appreciated the way you took control of the situation and resolved it, looking out for our needs.
We purchased both our cars at gateway and they continue to serve us reliably.
You provided great customer service.