Sent: Wednesday, January 04, 2012 11:30 AM
To: Neal Gratton
Subject: Mr. Doug Flanders
Attention: Mr. Neal Gratton,
I have been a customer at Gateway Toyota since 2000 when I purchased a 4Runner and returned again in February 2011 to purchase another 4Runner.
I was in to see Mr. Doug Flanders of your detailing department yesterday to have a few scratches removed from my vehicle. Mr. Flanders went above and beyond what was required of him and it was a pleasure to deal with him. It is so nice to deal with such helpful people who are still willing to offer such great customer service.
This just reaffirms why I am always willing to recommend Gateway to friends and family.